“I have to say how impressed I’ve been with the service from Smart Computers. Every single team member has been brilliant and explain everything fully as they go along. A couple of the decisions made by Smart have been game changing as regards to how we work in our business. The responsiveness with any issues is very prompt and they are always friendly, yet professional.
I can’t thank the Smart guys enough. Great job and would wholly recommend as a solid, no nonsense, reliable company to work with.”
“I LOVE smart. They look after all our tech, installing apps, they buy the Outlook licence for us and maintain our malware. They are very responsive and answer the phone immediately and always sort it out there & then.
Yesterday one of their guys was setting up a new e-mail for a new starter and even thought to ask if we wanted her signature added the same as ours, something we hadn’t considered.
We had previously mentioned that the printer kept cutting out, they sorted it quickly and since came back with another tweak because they were concerned what they had done wouldn’t be a full fix. We all thought it was perfect before. Can’t praise them enough. Such a relief not to worry about tech!” March 2022
Buk Solutions use the Smart rental service to help manage their live events. Steve from Buk Solutions said: “Smart are always helpful, reliable and the products supplied are always good value for money. The customer service is exceptional.” December 2021
“When my laptop black-screened me, my stomach jumped into my throat, all I could think is “how much is this going to cost?”. So I called Smart as they do the maintenance of my employer’s computers and they have always been friendly, trustworthy and reliable. And boy did I not make a mistake, not only were they professional, honest, reliable and trustworthy, they were GREAT value for money! Thank you so much to Curtis and the team, you guys have been a lifesaver! :-)” April 2021
“Tim and the team at Smart are quite simply the best. Had a problem when the hard drive failed on a business computer that was required urgently and they went above and beyond to help me. I highly recommend them. You won’t be disappointed. Thank you Tim for all your help.” March 2021
“My experience of using Smart Rental has been absolutely fantastic! The team was very helpful from the very beginning with picking the right laptop that would suit me best for my work. They were very efficient and quick with sorting everything as well – from the order itself to the delivery of the laptop as soon as possible, which was vital in a moment of urgency. Overall, it was great service and I would highly recommend Smart Computers!” August 2020
“Cracked my laptop screen and the people at smart computers were really helpful. Pricing was well explained with phone calls updating me on where they were with the process of fixing my screen so they could give me a realistic time frame. Once they had sourced and ordered the correct screen, they did a good job repairing my laptop in a good amount time. Would highly recommend.” July 2020
“Smart Rental is a professional service providing reliable equipment. The PC’s were vital to the operations of the medical practice and provided the business with the peace of mind of a stable monthly budget. It has been reassuring to know that the Smart team are on the end of the phone in the event of any hardware issues. We are grateful for the rental service that was provided and look forward to continuing our positive relationship with Smart Computers in other aspects of their IT support offerings.” May 2020
Shelley hired a laptop over a weekend for a photography workshop. “I’ve never hired computing equipment before and so was pleasantly surprised by the price to hire a laptop for a weekend. Right on my doorstep, I was able to collect the laptop without hassle, dropping it back on Monday morning. Would highly recommend” October 2019
“We used Smart Rental for an event we were holding. You were fantastic to work with – you made everything very easy and I’m so grateful” September 2019
“Smart Computers were very, very helpful and efficient. We hired a laptop and a projector for a conference and some events during the Summer. Excellent packaging and return service. Great value for money and the equipment was better than we had expected, we would definitely recommend to others.” September 2019
Password/Reset issues: “As always, the service from Smart was fantastic! The issue was dealt with swiftly and it was good to speak with Clayton who knows all about our set up so was able to offer the help and advice I was after.” May 2019
“We required some laptops to conduct an online research questionnaire, and we needed them for just under a week. We found Smart Computers online. The laptops arrived on time and were very well packaged. They all worked without any issues and were fast enough to cope with the questionnaire that they were being used for. It all went very smoothly and we would definitely recommend Smart Computers.” May 2019
“We found Smart online. We needed to hire 9 laptops for a training course that we were delivering. We received a great service. All deliverables were met. Delivery was on time with zero issues, communications were clear and concise. Overall we were very satisfied with the rental service and the equipment was better than expected. We will use again.” February 2019
“I found the Smart Computers rental service online. I needed a projector for some training that we were carrying out and to test some presentations. The communication was excellent. The process of renting was simple. Delivery and collection was an easy process. I would definitely use this service again if we have this requirement, and wouldn’t hesitate recommending to others.” January 2019
“As a school we need additional laptops for examination periods. I could not do my job without Smart. I have been using their services for several years and I cannot recommend them highly enough.” January 2019
‘At First Intuition, we have a remote support contract with Smart Computers. I recently had to contact them with regards to our Wifi connection. They were quick to respond and resolve the issues we were having. The engineer was knowledgeable and experienced. As always, a very friendly and reliable service. I would definitely recommend to others’. June 2018
“I needed a computer for some video editing. I rented a computer and monitor from Smart for 6 weeks. They provided a great service and value for money. Would definitely recommend.” January 2018
“We needed a projector for an offsite team day to present a powerpoint presentation and show some videos. We found Smart online. The equipment was better than we had expected and proved great value for money. Overall an excellent service that we would definitely recommend to others. Thanks.” January 2018
‘As a small business, with on-line ordering being my main source of income, my laptop is incredibly important to me. Smart Computers is my first port of call if ever I have an issue and recently they came to my aid once more. Having diagnosed a serious problem, that would take a couple of weeks to fix, I rented a laptop from Smart Computers which meant I had no downtime. They gave me a special rental price, which was incredibly good value for money. The service received from Smart is always first class, they are a brilliant team of people and I can’t thank them enough for all their help and support’. November 2017
“At Cheltenham Festivals, we regularly use the Smart Rental service. We hire a range of equipment typically for set up of our festivals and during the events themselves. Our experience of using Smart Computers: Excellent communication, helpful advice and guidance in advance of booking, prompt delivery and generally a great service. We would definitely recommend Smart Computers to others.” October 2017
“I had an issue with a virus on my PC. As always our issue was looked in to really quickly and thoroughly. Martyn was friendly and provided lots of information and advice – I now feel reassured that we have happy, healthy PCs. I’ve said it before, but I really don’t know what we’d do without you guys!!” October 2017
“I contacted Smart Computers for a software installation. The technician I spoke to was very friendly, efficient and knowledgeable. As a complete and utter ‘techno dunce’, they made it an easy call to make when I needed help.” October 2017
“Just to say thank you very much to you guys for the work installing our new server which from our point of view went without a hitch and was completed on schedule and with minimal interruption to our business. Particular thanks go to Clayton and Will for their support before, during and post the install to ensure that we were aware of procedures and timeframes.” July 2017
“We recently ran a one day IT training course where we needed to hire an Apple Mac to support the course. We were recommended to use Smart Computers by someone who had used the rental service previously. The quotation process was very quick and efficient by Tim. There was an issue with delivery with the couriers, however Nicole took ownership of the situation and worked to rectify it quickly and efficiently. I would definitely recommend the service to my colleagues in the future.” June 2017
“We recently rented a projector and screen to use at a family celebration. The rental service was great, value for money, good equipment and fab service. Smart gave us some advice around speaker hire so we could have sound. We didn’t do this but wish we had. I would definitely use Smart again and would recommend them to others.” June 2017
“We recently hired a projector for a one day business meeting that we had. We found Smart Computers online. We were really pleased with the service and the equipment. It was really good value for money. We’d definitely recommend the service and will be using them again when the need arises.” May 2017
“I was having trouble logging in, so contacted the Smart remote support helpdesk as I have an account with them. The technician was quick to deal with my call, they were helpful, friendly and experienced. They knew exactly what to do. Having used Smart for some time, they provided me with the service that I have come to expect and were as good as ever.” June 2017
“We’ve been customers of Smart for some time and use their remote support service. We recently had to contact the team to add a new user. The process was straightforward, they were easy to contact, we didn’t have to wait and they provided very efficient help and support. We’d definitely recommend to other businesses.” July 2017
“We use Smart Computers for their remote support service and recently had to call them as we were having issues with our wifi connection. The technician we spoke to was very quick to respond, experienced, helpful and friendly. I was very satisfied with the Smart remote service and wouldn’t expect anything else from the team, highly recommend.” June 2017
“Smart Computers provide us with monthly remote support. I recently had to call the helpdesk after a problem with outlook crashing. The engineers I spoke with were helpful and friendly, they always do the job. We find it’s the best way to spend £30 per month from the business perspective (for 3 users) as computers are essential even if just providing info storage. We would recommend Smart Computers to others whether for business or personal use.” July 2017
“Very helpful staff who provided a quotation quickly and responded to all my questions as a first time renter. The iMac arrived and was collected as planned. The rental was great value for money and the equipment met all my expectations. I would definitely recommend Smart Rental to others. I’ve had an excellent service overall.” June 2017
‘What a great service from start to finish. From the initial phone call when lots of options were discussed to helpful advice and flexible pick up arrangements. I was given an excellent demo by a very helpful member of staff and received lots of technical tips and accessories. The equipment was excellent. Overall I’ve had a thoroughly positive experience, I will always come to Smart Computers for hiring equipment.’ May 2017
‘We found out about Smart Computers after doing an online search. We required some additional IT equipment to do some 360 degree video processing, so the kit needed to be of a specific spec. We feel we received great value for money from Smart and were really satisfied with the service. Tim was great, prompt replies to emails, equipment arrived on time and looked (or was) brand new. I would highly recommend Tim and the Smart Computers team. Thank you guys and if the need arises, we will be in touch to utilise your services again.’ May 2017
“At Winnens, we use Smart for all our IT needs including our internet service, rental and IT support. All the staff are extremely helpful and efficient. I would recommend them to anyone.” October 2016
“I subscribed for IT support and have already made plenty of use of being signed up with Smart Computers. I always get through on the phone to someone who can assist me straight away. They have sorted out every problem I’ve had and everything has been running smoothly since. They also ordered in the hard drive I needed and showed me how to use it. They are great and I am a happy customer!” January 2017
“In order to set up a temporary office on location for outside broadcasting, we required short term rental of additional IT equipment to be used while we set up filming for a TV programme. We rented a number of items, laptops with office and anti-virus installed and printers” January 2017
”We began working with Smart Computers in April 2013. As we expanded, our previous IT Consultant was struggling to offer the service we needed. Smart were based locally and could guarantee 7 day a week support from a knowledgeable and enthusiastic team.
We received a full IT audit, and Smart continue to make recommendations for improvements to our infrastructure, ensuring that our equipment stays up-to-date. We have unlimited remote support, a 2-hour onsite health check per month, out-of-office support to cover weekends and bank holidays and Smart Max Pro-Active remote monitoring, to ensure that any issues are picked up quickly before we realise there is a problem. Smart currently support all our existing purchased equipment, however future plans involve taking advantage of Smart’s rental options rather than future investment in new equipment.
Smart have always been extremely helpful and pro-active in finding solutions to any issues which have arisen. We are about to embark on major new building developments at both the Cotswold Farm Park and the working farm. We are delighted that Smart will be involved from the start, to ensure that any new infrastructure is suitable for our needs, both now and in the future.
Communication is the key element for any business nowadays and we believe that Smart offers real value for money, for such reliable support. Our Smart technician Clayton carries out our monthly on-site support and knows our system inside out, which is of real benefit to us. We really appreciate seeing the same engineer at each visit. Everyone in the office is extremely helpful whenever we have the need to telephone and if there is a problem with any computer we are always made welcome if we pop in to Smart Offices in Cheltenham.
We would highly recommend Smart to other businesses looking for a friendly, informed team to support all their IT needs.” October 2016
‘We were hosting a customer workshop in Norwich and needed the laptops for a hands-on training session with our customers in the afternoon.
We normally hold these workshops in hotels that offer laptop renting facilities. However, this workshop in particular was being held at a customer site (in a hospital) and therefore we needed to provide the equipment ourselves as no laptop hiring facilities were available.
We had a fantastic experience with Smart Computers. We were supplied with 6 laptops – all laptops were the same make and model, which helped to reduce the amount of time we spent setting them up. All the machines powered up very quickly and were immediately ready to use. This meant we didn’t need any technical support on the day, we could just power on the machines, log on to the internet and get started with our training session. This helped to ensure we received good feedback from our customers when we asked them how the day went. I also felt that the service offered to us was very good value for money.
I chose Smart because they are local to our office. You provided a very quick service from providing the initial quote to actually delivering the laptops to our office. We requested them at very short notice but you were able to meet all our needs. It was completely hassle-free on our end.
Excellent service and support. Very attentive and professional. I would strongly recommend Smart Computers to other businesses. We have decided that should we go back to holding our workshops in a hotel setting, we will be using Smart Computers to hire laptops rather than the AV supplier that is provided to us by the hotel.’ October 2016
‘We’re lucky to have a local company with the capacity to rent large numbers of laptops for short periods. We get up-to-date PCs delivered to the door from a friendly and extremely supportive supplier, it’s a great relationship. It goes a long way to ensuring the success of our temporary festival box offices as we prep ourselves for selling tickets at our annual Jazz, Science, Music and Literature festivals in Cheltenham each year.’ October 2016
‘During the Glasonbury festival, we have a requirement for more IT equipment than we would normally need throughout the year. This year we used the Smart Computers rental service to hire additional laptops before, during and after the event. The price was really competitive and the spec and options of the rental kit available matched what we needed and we knew they could get the equipment to us at short notice. We were so pleased we chose Smart Computers. Easy to deal with, lovely staff and great customer service. Just what we needed during a really busy time. We would definitely recommend Smart to other businesses and will be using them again in the future.’ September 2016
“Nothing is too much trouble for the Smart engineers and staff are always knowledgeable, realistic and friendly. It really is a people business as well as having the technological ability. That’s why we’ve used them since the business started 17 years ago, will continue to and would recommend them to others.”
Mike Goode, Director – GB Solutions, May 2016
“As it frequently happens, we were recommended to use Smart Computers services by another local business as they are cost effective and personable.
Working with Smart is like having your own in-house IT department. The Smart team have taken their time to get to know our business and how we operate in order to provide us with a tailored support plan which ultimately means we get an IT solution that fits our needs, at less cost and with minimal disruption. For a people perspective, the team are all very personable and feel like an integral part of the team not external contractors.
We’ve been working with Smart for 10 years and look forward to continuing this relationship with the team for another 10.”
Guy Warner, Store Owner – Warners Retail Ltd, May 2016
“It was important for us when choosing an IT provider to ensure it was a local company, not a remote company just on the end of a phone. We wanted to talk to people, to see people and for them to be responsive and understand our needs, we got just that. We haven’t looked back and have now been working with Smart for many years.
Smart provide us with IT equipment which we rent, we also use their support services. We have been happy with their engineers and the overall service has been very good. I don’t foresee an end to the relationship any time soon, it’s been a pleasure.” May 2016
“Smart Computers have provided support for our desktops and Office for 3-4 years. We feel these services are great value for money for what we need. On the rare occasions we have problems, they are logged and resolved quickly and efficiently without fuss. Their engineers are helpful over the phone and the remote log in works really well. We’re also a fan of Johnny, our engineer who has been really useful onsite. We wouldn’t hesitate to recommend Smart Computers to other companies with IT needs like ours.” May 2016
‘Nick Griffith Estate Agents have been using Smart’s services for 2 years, after they came highly recommended by a good friend. Our requirements have evolved over the years, starting with their support and email hosting package they have since set us up with our own digital cloud, provided advice and solutions to enable day to day efficiency, helped us move to new premises making sure we were ready to go on our first day there and we will soon start using Smart’s cloud backup service. Smart also advise us on which IT equipment we need and purchase on our behalf.
I really enjoy working with Smart Computers, they are always so friendly, helpful and knowledgeable. They go above and beyond to get you where you want to be and they provide invaluable advice along the way, making potentially stressful processes really easy and straight forward. I honestly don’t know what we’d do without Smart. If you’re after quality service and great value for money, then we would most definitely recommend Smart Computers.’ May 2016
“We have been dealing with Smart Computers Ltd for over 10 years, during which time we have been provided with excellent support in the areas of supply of computer equipment, anti-virus and other business related software, IT support, intranet facility, internet access and data backup.
Smart have always responded well within call out time and provided solutions to the occasional IT problems, which occur in our working day.
I can confidently recommend Smart Computers Ltd as a solid and reliable supplier of both IT equipment and service, and are experts in their field.” May 2016
“Smart Computers are an integral part of our business, so much so they’ve been with the business longer than I have! We are reliant on the rental and support services they provide for us and they haven’t let us down in over 15 years of working with them. We continue to work with them as we trust their service and advice, value the services they provide and believe we are getting good value for money.” May 2016
“Smart have been working with the Everyman Theatre since February 2000. This has been a period of rapid growth and development for us as a business and our reliance on new technology. There is no doubt that this development has been greatly aided by the cooperation and support of Tim, Will and the team at Smart.
They have responded quickly and effectively to our enquiries and have displayed great understanding of our particular needs as an organisation. They have also, importantly, worked well with the different departments and members of staff to ensure that everyone feels supported and has the appropriate level of understanding of the technology they use. We continue to enjoy an excellent working relationship with all at Smart Computers.” March 2014
“We have used Smart Computers for many years and have found their service, responsiveness and value for money to be second to none. Having utilised other companies prior to Smart, we feel confident in saying that they have surpassed all of their forerunners by some degree. The speed of response is exemplary and we feel fully confident that we can trust and follow their advice without question.”
“Smart Computers have been providing us with our IT equipment, software and support for the last 15 years and the service has always been superb. Whenever there’s a problem, they deal with it quickly and effectively and most importantly they care about our business.
Great bunch of people who I can’t recommend enough. Thanks for all your help over the years Smart; you’ve been great!”
Paul Blower, Director – GB Solutions
“Since 1997 Smart Computers Ltd have been providing us with IT equipment and support for our Insurance business. Over the years Smart have helped us grow from a single server with 5 PCs to our current 12 server 100 PC network.
We have used Smart to supply Servers, PCs, Internet ADSL and Leased lines as well as a host of other IT related products and services. We’ve always find them competitively priced for both rental and purchase.
Best of all they have real in depth IT knowledge and are ready to help no matter how complicated our requests, we have never been left without help when we needed it.
Finally they’re nice people to do business with.”
Adrian Waters, Director CETA
